Why is noone ever responsible?
And well done to the Lib Dems for their vigorous denounciation of yet another Labour bureaucratic balls up.
David Laws, the Liberal Democrat Shadow Work and Pensions Secretary, said that the reports showed that the design of the system was "flawed."
Mr Laws added that the call to write off overpayments was "sensible and logical".
Mr Laws' ability to capture the taxpayers' indignation in a few sharply worded phrases takes one aback. It's easy to see why the Lib Dems call themselves the real opposition.